Documentation

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How to Report Sexual Harassment Concerns

In this section, you will learn how to report sexual harassment concerns by following the procedures outlined in our Safeguarding Policy. You can report directly to the Designated Safeguarding Lead, contact a member of the Safeguarding Committee, or use the confidential online reporting form, with options to speak to a staff member of a specific

Work-Life Balance and Family Support

In this section, you will learn about our commitment to supporting work-life balance through flexible work arrangements and promoting equal caregiving responsibilities. Discover how our policies, including flexible working hours, remote work options, and equal parental leave, empower employees to manage their professional and personal lives effectively.

Legal responsibility of Iguality and team members

In this section, you will learn about the legal responsibilities of Iguality and its team members, emphasizing the importance of adhering to policies to prevent harm and avoid accusations of negligence or malpractice. While Iguality strives to prevent harm through comprehensive policies and training, it is not liable for users' actions unless negligence or malpractice

Compensations & Salaries

In this section, you will learn how Iguality ensures fair and equal compensation for all freelancers, with a focus on achieving equal net pay per hour despite differences in tax status and contract type. The section also outlines current practices, future policy considerations, and additional benefits aimed at supporting professional growth and well-being.

Data retention

In this section, you will learn about our data retention practices, including how long we keep your data and the conditions under which it may be deleted. We explain the retention period, your rights to request data deletion, and how we protect residual data in backups.

Investigation and Measures

In this section, you will learn how Iguality handles sexual harassment concerns with confidentiality, non-retaliation, and impartial investigations, ensuring all parties are treated respectfully. The process includes gathering evidence and securely documenting all findings, following the Safeguarding Policy's detailed procedures.

Safe and Inclusive Work Environment

In this section, you will learn about Iguality's commitment to fostering a safe and inclusive work environment through comprehensive safeguarding and anti-discrimination policies. Discover how our framework, including a dedicated Gender Safeguarding Lead, mandatory training, and confidential reporting mechanisms, ensures protection and respect for all staff and volunteers.
How people find us

How people find us

In this section, you will learn how people discover Iguality through various channels such as word of mouth, partner referrals, and online searches. Our coordination team reviews each online referral to determine eligibility for a screening session, ensuring everyone receives guidance or alternative options.

Security

In this section, you will learn about the security measures we implement to protect your information, including two-step verification, trusted data storage tools, limited access to personal data, and regular backups. These steps are designed to enhance the security and confidentiality of your information, though it's important to remain cautious when transmitting data.

Support for Survivors

In this section, you will learn about Iguality's comprehensive support for individuals affected by sexual harassment, emphasizing a survivor-centered approach that prioritizes wellbeing, confidentiality, and non-retaliation. Discover how Iguality offers emotional support, practical assistance, and access to external resources, ensuring each survivor's unique healing journey is respected and supported.

Monitoring and Evaluation

In this section, you will learn about our commitment to monitoring and evaluation through annual equality and DEI audits, continuous feedback mechanisms, and compliance with evolving regulations. These practices ensure our DEI efforts are effective and aligned with the latest legal standards.

Working location

In this section, you will learn about the flexible working arrangements available, which vary based on role and location. We generally offer hybrid working possibilities, tailored to accommodate each team member's individual circumstances.

Legal context of the Board of Directors

In this section, you will learn about the liability regime of associations as outlined in Article 15 of the Organic Law of Associations, which includes civil, administrative, and criminal liabilities for board members. It emphasizes that individual board members are only personally liable for debts, fines, or criminal activities if they acted in bad faith,
The Screening

The Screening

In this section, you will learn about the 30-minute screening call process with our volunteer therapists, designed to assess a patient's challenges and determine if Iguality is the right fit. You'll receive a list of questions to guide the call, and the information gathered will assist in guiding future therapy sessions.

Storage of highly sensitive data

In this section, you will learn about Iguality's commitment to safeguarding highly sensitive data, particularly patient and user information, through secure storage solutions like Airtable and Fillout. Discover how we implement stringent security measures, restrict data access to authorized personnel, and adhere to data minimization principles to ensure privacy and confidentiality.

External Resources for Sexual Harassment

In this section, you will learn about key organizations in Spain and Barcelona that offer support for those experiencing sexual harassment, including legal advice, counselling, and emergency assistance. Discover resources from the Instituto de la Mujer, Comisión para la Investigación de Malos Tratos a Mujeres, Institut Català de les Dones, and SARA to help navigate

Communication and Awareness

In this section, you will learn about our comprehensive approach to internal and external communication regarding our Equality & DEI Plan, ensuring all staff, volunteers, and stakeholders are informed and engaged. Discover how we provide updates, promote feedback, and maintain transparency through various channels, including newsletters, social media, and public reports.
Starting a case

Starting a case

In this section, you will learn about the process of starting a case, from being added to the waiting list to scheduling the first session. Follow the steps of matching, agreement, receiving details, and scheduling to ensure a smooth start with your patient.

Data breach prevention and actions

In this section, you will learn about our comprehensive approach to handling data breaches, including immediate incident response, risk assessment, and communication with affected individuals and authorities. We are dedicated to transparency and taking swift action to mitigate potential harm and prevent future incidents.

Communication methods

In this section, you will learn about the communication methods we use to ensure effective teamwork. Discover how we utilize WhatsApp for urgent issues, Slack for general collaboration, and email for detailed and external communications.

Leaving the Board

In this section, you will learn about the procedures for voluntary and forced leave from the board, including how a board member can resign by notifying the board via email and the voting process required for forced leave. Understanding these processes ensures smooth transitions and maintains board functionality.

Third Party Links and Use Of Your Information

In this section, you will learn about the presence of third-party links on our Service and the importance of reviewing their privacy policies. We emphasize that we have no control over and are not responsible for the content or practices of these external sites.

Care Guidelines

In this section, you will learn how At Iguality prioritizes the well-being of both clients and team members by encouraging a healthy work-life balance through regular breaks, holidays, and open communication. Discover practical tips for self-care and the importance of disconnecting from work to maintain overall wellness.
The therapy process

The therapy process

In this section, you will learn how to establish a regular therapy schedule and set clear, realistic goals with your patient to ensure a focused and directed therapeutic process. Discover the importance of flexibility in goal-setting and the availability of supervision and support when needed.

Cookies

In this section, you will learn about the various tracking technologies we use and how they impact your browsing experience. For detailed information on managing your preferences, please refer to our Cookie Policy.

HR Legal Context

In this section, you will learn about our commitment to data protection and privacy, including compliance with GDPR guidelines and the right for team members to request data deletion. Additionally, we outline our grievance procedure, encouraging employees to voice concerns safely and without fear of retaliation.
Location of your sessions

Location of your sessions

In this section, you will learn about the various settings where therapy at Iguality can take place, including online, in person at Iguality’s therapy space, or in public locations like a quiet café. Discover tips for ensuring a safe and respectful environment, and find out how to request a therapy room if needed.

Concent withdrawal

In this section, you will learn about your right to withdraw consent for the processing of your personal data and how to contact our Data Protection Officer to initiate this process. We are committed to respecting your choices, and withdrawing consent may affect the availability of certain services.
Cultural sensitivity

Cultural sensitivity

In this section, you will learn how to approach therapy with cultural sensitivity, emphasizing curiosity, openness, and humility when working with diverse populations, including migrants, refugees, and LGBTQ+ individuals. Gain insights into avoiding assumptions, understanding cultural contexts, and collaborating with community groups to enhance patient support and connection.

Grievance

In this section, you will learn how to contact our Grievance Officer for any questions or concerns about the processing of your information. We prioritize your privacy and satisfaction, ensuring all issues are addressed in compliance with relevant laws and regulations.
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