Prevention and safer working practices

Dit onderwerp is te vinden in de: Beleid inzake geweld, agressie en veiligheid
Last updated: October 9, 2026 at 11:26

Iguality should take reasonable steps to reduce foreseeable risks before incidents occur.

Depending on the volunteer role, these may include:

1. Safe meeting arrangements

For one-to-one activities, consideration should be given to:

  • using an appropriate public, professional or otherwise safe location;
  • ensuring the volunteer can easily leave the location;
  • avoiding unnecessarily isolated locations where risk has been identified;
  • knowing how to obtain assistance;
  • keeping a charged phone available;
  • having appropriate check-in arrangements;
  • avoiding disclosure of unnecessary private information such as a volunteer's home address.

2. Known risks

Where Iguality is aware of previous violent or threatening behaviour that may create a foreseeable risk during an activity, an appropriate risk assessment should take place before placing a volunteer in that situation.

Relevant safety information should be shared with the people who need it while respecting confidentiality and data-protection principles.

A volunteer should not knowingly be placed alone in a situation involving a significant identified risk without appropriate safeguards.

3. Training

Volunteer onboarding and relevant role-specific training should explain:

  • how to recognise escalating situations;
  • the right to end an unsafe session;
  • basic de-escalation principles;
  • when to call 112;
  • Iguality's reporting channels;
  • what support is available after an incident.

Leren van incidenten

Meldingen van geweld en agressie mogen niet alleen als individuele gevallen worden beschouwd.
Waar van toepassing dient Iguality periodiek geanonimiseerde informatie over incidenten te beoordelen om het volgende vast te stellen:

  • terugkerende patronen;
  • risicovolle omgevingen of activiteiten;
  • tekortkomingen in de voorbereiding van vrijwilligers;
  • herhaaldelijke zorgen met betrekking tot dezelfde persoon;
  • behoefte aan aanvullende opleiding;
  • wijzigingen die nodig zijn in het programmaontwerp of de veiligheidsmaatregelen.

Na een ernstig incident moeten de relevante veiligheidsmaatregelen worden geëvalueerd voordat soortgelijke activiteiten worden voortgezet.

Het is niet de bedoeling om vrijwilligers de schuld te geven van incidenten die zich hebben voorgedaan, maar om te achterhalen of schade in de toekomst kan worden voorkomen.