At Iguality, we take safeguarding seriously. In the context of NGOs and community work, safeguarding refers to the policies and practices that ensure the safety, well-being, and dignity of all participants—particularly those who may be vulnerable due to age, past trauma, legal status, identity, or personal experiences. Safeguarding is about preventing harm, responding appropriately when issues arise, and creating an environment where everyone feels safe, respected, and supported.
Many of the people we support have faced difficult experiences—such as violence, discrimination, forced migration, or systemic exclusion—which can make them more vulnerable in group or institutional settings. While major incidents are rare at Iguality, it’s essential that volunteers and staff are prepared, aware, and able to respond with care and professionalism.
If Someone Gets Physically Injured
- In emergencies or serious cases, call 112 immediately and follow any first aid steps if appropriate.
- For minor injuries, calmly support the person by helping them get to a safe place, accompanying them home if needed, or helping them seek medical attention.
If Someone Becomes Emotionally Distressed
- Stay calm and grounded. Speak gently and offer to move with them to a quieter, more private space.
- Let them express what they’re feeling without pressure or judgment.
- If the situation seems serious, suggest that they go to a hospital or contact a mental health service—and offer to help them access it.
- You can also refer them to Vincent or Luciana, or to our psychosocial support services, if they might meet the criteria for ongoing care.
If You Witness or Experience Inappropriate Behavior
- If possible and safe, interrupt or address the behavior in the moment using calm and respectful language.
- Always report the incident as soon as possible—either directly to the General Coordinator or through our formal safeguarding channels.
- Review our Safeguarding Policy and Sexual Harassment Protocol (available on request) to understand your rights and responsibilities.
- The Safeguarding Committee is always available to support or take action. Don’t hesitate to contact them directly.
If There Are Ongoing or Common Group Issues
Examples might include:
- A participant behaving in an aggressive, dominating, or exclusionary way,
- Repeated lateness or disruptive habits that affect the group dynamic,
- Situations where quieter or more vulnerable participants are sidelined.
In these cases, try to approach the situation with curiosity, calmness, and kindness. You can use respectful, direct communication to set boundaries or raise concerns. If you’re unsure or need help, talk to the General Coordinator—we’re here to support you in maintaining a safe and welcoming environment for everyone.
