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Home 9 Guide / Policy 9 Care Volunteers Guide 9 Making use of Iguality Central

Making use of Iguality Central

Last updated: July 15, 2025 at 11:29

Iguality Central is your one-stop hub for all essential information, documents, and policies related to your work with Iguality. Whether you’re a volunteer, staff member, or part of the coordination team, Iguality Central houses everything you need to stay informed and aligned with our mission and operations.

Here, you can easily access:

  • Key documents such as our Code of Conduct, Safeguarding Policy, Harm-Prevention Policy, and more.
  • Volunteer guides and training materials to help you understand your role and responsibilities.
  • Updates and resources on Iguality's programs and initiatives.

Whether you need a refresher or are looking for specific policies, everything you need is here at your fingertips. We encourage you to check Iguality Central regularly for the latest information and updates.

You can access Iguality Central here: Visit Iguality Central

Home 9 Guide / Policy 9 Care Volunteers Guide 9 Making use of Iguality Central

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Welcome & Purpose of this Guide

Welcome & Purpose of this Guide

In this section, you will learn how to effectively support the Iguality Sports team as a volunteer, with practical information and guidance to create inclusive and joyful spaces. Keep this guide handy for ongoing support, and connect with us via WhatsApp or email for any questions or updates.
An introduction to volunteering as a therapist

An introduction to volunteering as a therapist

In this section, you will learn about the vital role volunteer therapists play in Iguality's mission to provide accessible mental health care to marginalized communities. Discover how your contributions can make a significant impact on the wellbeing of individuals facing complex life challenges.
Introduction to Iguality Internships

Introduction to Iguality Internships

In this section, you will learn about Iguality’s mission to provide free mental health care to migrants in Barcelona and how interns contribute to this volunteer-driven organization. This guide will help you get started by outlining your role, team integration, and essential resources for a successful internship.
Care Work in Iguality

Care Work in Iguality

In this section, you will learn how volunteering as a Care Volunteer with Iguality allows you to make a meaningful impact by offering services like physiotherapy, legal advice, and social work to support vulnerable communities. Discover how your unique skills can address specific needs and fill gaps in public services, contributing to holistic care and
Why Sports & Social Belonging Matter

Why Sports & Social Belonging Matter

In this section, you will learn how At Iguality uses sports and group activities to enhance mental health and social wellbeing by breaking isolation and fostering community. Discover how these inclusive activities serve as a bridge to psychosocial care and promote empathy, equality, and a sense of belonging for all participants.
Your Arrival

Your Arrival

In this section, you will learn how to navigate your arrival at El Prat International Airport, secure accommodation in Barcelona, and complete essential administrative steps like residency registration and obtaining your NIE. Follow our tips and recommended platforms to ensure a smooth transition into your new city.
Quick useful links

Quick useful links

In this section, you will learn about essential resources to enhance your volunteering experience at Iguality. Stay organized and connected with quick access to tools like the Volunteer App, session registration, supervision sign-ups, and space booking to provide the best support to users.
Who We Support

Who We Support

In this section, you will learn about the diverse patient community at Iguality, consisting of individuals from over 25 nationalities who face unique challenges due to legal, financial, and cultural barriers to traditional mental health care. Discover how therapists can make a difference by providing support and building trust with those navigating life in a
Your Role as a Sports Volunteer

Your Role as a Sports Volunteer

In this section, you will learn about the vital role of a sports volunteer, focusing on creating an inclusive and supportive environment for participants. Discover how to embody the values of Iguality by fostering empathy and connection, while also serving as a resource for additional services.
The City of Barcelona

The City of Barcelona

In this section, you will discover Barcelona’s main neighborhoods, top sights, parks, nightlife, and essential tips for getting around the city. Explore what makes each area unique and find resources to help you make the most of your internship experience.
Communication with Beneficiaries

Communication with Beneficiaries

In this section, you will learn how to tailor your communication with beneficiaries based on their needs and the sensitivity of the situation, using direct methods like WhatsApp or email when necessary. You will also understand the importance of indirect communication through Iguality staff to protect privacy and ensure wellbeing in more complex cases.
Communication with Iguality

Communication with Iguality

In this section, you will learn how effective communication is essential for a smooth volunteering experience with Iguality, primarily using WhatsApp for quick information sharing. Depending on your role, you may join group chats for updates or receive direct messages from your coordinator, with options for email or other tools for detailed communications.
Weekly Activities Overview

Weekly Activities Overview

In this section, you will learn about the weekly sports activities offered by Iguality, including football on Tuesdays and a running group on Wednesdays, both designed to foster movement, connection, and inclusion. Additionally, discover seasonal or ad-hoc activities like hikes and beach volleyball, all aimed at creating a welcoming and inclusive environment for participants of
The context we work in

The context we work in

In this section, you will learn about the growing mental health needs in Barcelona and across Spain, particularly among underserved communities facing barriers like overloaded public services and inaccessible private care. Discover how Iguality is addressing these challenges by providing free, community-rooted mental health care to create a more equitable system.
Time dedication

Time dedication

In this section, you will learn about the flexible commitment of volunteer hours, with a recommended dedication of at least 15 therapy sessions to ensure a comprehensive process. You'll also discover options for early termination or extension of sessions based on patient needs and availability.
Day-to-Day Contacts

Day-to-Day Contacts

In this section, you will learn about your main day-to-day contacts during your internship at Iguality. While Iguality is a large volunteer community, your primary points of contact are the Coordinator, Clinical Supervisor, Community Manager, and Supporting Psychologist.
Our Therapy Approach

Our Therapy Approach

In this section, you will learn about our therapy approach at Iguality, which offers short- to mid-term, goal-oriented sessions based on Brief and Solution-Focused Therapy to build resilience and address daily challenges. Our adaptable model includes weekly or bi-weekly sessions, starting with 15 sessions per patient, focusing on practical solutions to improve quality of life.
The goal of your work

The goal of your work

In this section, you will learn how our therapy aims to enhance patients' lives by reducing stress, increasing emotional stability, and strengthening coping skills. Discover how providing support can transform feelings of isolation into empowerment and offer concrete strategies for hope and guidance.
Getting Started: Onboarding Process

Getting Started: Onboarding Process

In this section, you will learn about the simple and supportive onboarding process for becoming an active sports volunteer, designed to help you feel confident and connected from the start. From an initial informal conversation to participating in sessions, you'll gradually integrate into the team with guidance and support at every step.
General rules and guidelines

General rules and guidelines

In this section, you will learn about the essential documents that volunteer therapists must review to align with our values and standards of care, including policies on conduct, safeguarding, care, and harm prevention. Additionally, recommended readings and the Iguality Handbook provide further guidance on maintaining a safe, respectful, and effective team environment.
Internship Structure

Internship Structure

In this section, you will learn about the dedicated supervision and support provided throughout your internship, including regular clinical supervision for psychology interns. Discover flexible work locations, safety protocols, and the importance of active participation in bi-weekly supervision sessions to enhance your professional growth.
Frequency of Work

Frequency of Work

In this section, you will learn how volunteering with Iguality as a Care Volunteer offers flexibility and adaptability to fit your schedule. Discover how you can choose tasks based on your availability and interests, ensuring a sustainable and enjoyable volunteering experience.
Safeguarding

Safeguarding

In this section, you will learn about the importance of safeguarding at Iguality, focusing on protecting the wellbeing and rights of all individuals, especially those who are vulnerable. You will be guided on how to recognize signs of risk, report concerns confidentially, and ensure a safe environment for everyone involved.
Communication methods and key contacts

Communication methods and key contacts

In this section, you will learn about the key contacts at Iguality who are ready to support you, including Luciana, the Community Manager, Alex, the Clinical Supervisor, and Vincent, the General Coordinator. Each team member is accessible via WhatsApp or Slack, ensuring you have the guidance and assistance you need for patient assignments, clinical supervision,
Communication & Team Coordination

Communication & Team Coordination

In this section, you will learn how effective communication through WhatsApp groups ensures smooth coordination of sports activities within Iguality Sports Group. Discover how general and sport-specific groups keep volunteers informed and organized, with the General Coordinator overseeing all to provide necessary support.
Your Personal Development Plan

Your Personal Development Plan

In this section, you will learn how to create and use a Personal Development Plan (PDP) to set clear goals, track your progress, and maximize your personal and professional growth during your internship at Iguality. The PDP is a practical tool that supports self-reflection, proactive planning, and meaningful supervision throughout your volunteer experience.
How to plan sessions

How to plan sessions

In this section, you will learn how to effectively organize a new session by selecting a regular time slot and confirming it with the General Coordinator. Discover how to maximize visibility and track registrations through platforms like Eventbrite and Strava, ensuring a well-attended event.
How people find us

How people find us

In this section, you will learn how people discover Iguality through various channels such as word of mouth, partner referrals, and online searches. Our coordination team reviews each online referral to determine eligibility for a screening session, ensuring everyone receives guidance or alternative options.
Choosing the Right Tasks for You

Choosing the Right Tasks for You

In this section, you will learn the importance of recognizing your limits and strengths in volunteer work to ensure you provide quality support and maintain high standards. By choosing tasks that align with your abilities, you protect both yourself and those you help, while respecting your wellbeing and professional boundaries.
Hosting the session

Hosting the session

In this section, you will learn practical tips for hosting a sports session that ensures smooth operation and a welcoming atmosphere for all participants. From preparing essential items and monitoring weather conditions to fostering inclusivity and community, these guidelines will help create a positive and engaging experience.
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