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Home 9 Guide / Policy 9 Privacy Policy 9 When and how we may use your data

When and how we may use your data

Last updated: April 27, 2025 at 08:14

We are committed to maintaining the privacy and security of your personal information. Here's an overview of how and why we use your data in the context of our mental health services, volunteering opportunities and more:

  1. Marketing/Promotional Purposes: We may use the information we collect about you to provide you with updates and information about our mental health services, volunteering opportunities, and events. These communications aim to keep you informed and engaged with our organization. We will only send you such communications if you have given us your consent or if it is otherwise allowed by applicable laws.
  2. Testimonials: Your feedback and experiences are valuable to us. With your consent, we may use your information, including your name and feedback, as testimonials to showcase the positive impact of our mental health services or volunteering programs. These testimonials may be shared on our website, social media platforms, or other promotional materials to inspire others to get involved, only if you give us consent, of course.
  3. Feedback Collection: We greatly appreciate your feedback to improve our mental health services and volunteering programs. We may collect and analyze the information you provide to us through surveys, feedback forms, or other means to understand your needs, preferences, and suggestions better. This helps us enhance the quality and effectiveness of our services.
  4. Processing Payments: If you make a donation or engage in a financial transaction with us, we will use your information to process the payment securely. This ensures that your contributions support our mental health initiatives and volunteering opportunities. We may share your information with trusted third-party payment processors or service providers solely for the purpose of completing the transaction.
  5. Offering Support: We are here to support you. If you reach out to us for assistance, whether it's regarding our mental health services or else, we will use your information to provide you with the necessary support and guidance. This includes responding to your inquiries, addressing concerns, and facilitating your engagement with our organization.
  6. Analytics: To improve our website and better serve our community, we may gather anonymous data through the use of cookies or similar technologies. This data helps us understand how our website is used, identify trends, and make informed decisions to enhance the user experience. Rest assured that this information is anonymized and does not personally identify you. You can find more details in our Cookie Policy.
  7. Legal Cases: In rare circumstances, we may be obligated to disclose your personal information to comply with applicable laws, regulations, court orders, or other legal processes. Additionally, we may disclose your information to enforce our agreements with you or to respond to claims that your use of our services violates the rights of others. We will handle such disclosures with the utmost care and respect for your privacy.
  8. Offering Services and Volunteering Opportunities: If you choose to apply for our mental health services or volunteer with us, we may store and process your personal data using trusted software tools. These tools, such as Airtable and Google Workspace, help us manage and organize your information securely, ensuring efficient onboarding and smooth integration into our NGO's activities.
  9. Onboarding of Volunteers and Team Members: To streamline the onboarding process for our volunteers and team members, we securely store relevant data in our internal systems. This information is essential for effective communication, providing necessary resources, and offering support throughout your journey with Iguality. We strictly adhere to industry best practices and applicable data protection regulations to safeguard your information.

Please note that we will only use your information for purposes beyond those mentioned above if we obtain your explicit consent or if required by law. Your privacy and the confidentiality of your data are of utmost importance to us. We are committed to handling your information responsibly and transparently to ensure a safe and supportive environment for our mental health services and volunteering initiatives.

Home 9 Guide / Policy 9 Privacy Policy 9 When and how we may use your data

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Introduction

In this section, you will learn about the privacy practices of Associació Iguality Lab i Comunitat, including how your information is collected, used, and disclosed when using our digital platforms. We prioritize your privacy and provide transparent details on how we protect your personal data.

Legal framework

In this section, you will learn how Iguality upholds the highest standards of data protection and privacy by adhering to the GDPR framework. Discover our commitment to safeguarding your personal information through lawful data processing, transparency, security measures, and respect for your data subject rights.

Your rights

In this section, you will learn about your rights to access, rectify, erase, or transfer your personal data, and how to exercise these rights by contacting us at info@iguality.org. Understanding these rights is crucial, as withdrawing consent may affect your ability to use certain services.

Used software to store data

In this section, you will learn about the certified tools Iguality uses to securely store your personal data, including Airtable, Google Workspace, and Fillout, all of which adhere to industry-standard security practices. These platforms, along with encrypted communication tools like Slack and WhatsApp, ensure the highest level of confidentiality and compliance with GDPR regulations to

Usage of AI

At Iguality, we prioritize privacy and data protection while enhancing our services with AI technologies in collaboration with Airtable. In this section, you will learn about our AI usage, data anonymization practices, ethical guidelines, and the external services we employ to ensure efficient and responsible care provision.

Data retention

In this section, you will learn about our data retention practices, including how long we keep your data and the conditions under which it may be deleted. We explain the retention period, your rights to request data deletion, and how we protect residual data in backups.

Security

In this section, you will learn about the security measures we implement to protect your information, including two-step verification, trusted data storage tools, limited access to personal data, and regular backups. These steps are designed to enhance the security and confidentiality of your information, though it's important to remain cautious when transmitting data.

Storage of highly sensitive data

In this section, you will learn about Iguality's commitment to safeguarding highly sensitive data, particularly patient and user information, through secure storage solutions like Airtable and Fillout. Discover how we implement stringent security measures, restrict data access to authorized personnel, and adhere to data minimization principles to ensure privacy and confidentiality.

Data breach prevention and actions

In this section, you will learn about our comprehensive approach to handling data breaches, including immediate incident response, risk assessment, and communication with affected individuals and authorities. We are dedicated to transparency and taking swift action to mitigate potential harm and prevent future incidents.

Third Party Links and Use Of Your Information

In this section, you will learn about the presence of third-party links on our Service and the importance of reviewing their privacy policies. We emphasize that we have no control over and are not responsible for the content or practices of these external sites.

Cookies

In this section, you will learn about the various tracking technologies we use and how they impact your browsing experience. For detailed information on managing your preferences, please refer to our Cookie Policy.

Concent withdrawal

In this section, you will learn about your right to withdraw consent for the processing of your personal data and how to contact our Data Protection Officer to initiate this process. We are committed to respecting your choices, and withdrawing consent may affect the availability of certain services.

Grievance

In this section, you will learn how to contact our Grievance Officer for any questions or concerns about the processing of your information. We prioritize your privacy and satisfaction, ensuring all issues are addressed in compliance with relevant laws and regulations.
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