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Security

Last updated: April 27, 2025 at 08:14

Protecting the security of your information is a top priority for us. Here are the steps we take to enhance security:

  1. Two-Step Verification and/or SSO: We utilise 2-step verification and/or Single Sign-On (SSO) (depending on the tool) across our employed tools, adding an extra layer of protection to ensure the integrity of your information.
  2. Trusted Tools for Data Storage: We exclusively rely on highly trusted tools to store personal data, ensuring that your information is securely maintained within reliable platforms (see above).
  3. Limited Access to Personal Data: Access to any personal data we may store is strictly limited to a small number of authorized personnel. This restricted access minimizes the risk of unauthorized disclosure or misuse.
  4. Proper Backups: We understand the importance of data integrity and disaster recovery. To mitigate the risk of data loss, we regularly perform proper backups of our systems and databases. This enables us to restore data in the event of unforeseen incidents, ensuring the continuity and availability of your information.

By implementing these measures, including two-step verification, trusted tools for data storage, limited access to personal data, and proper backups, we aim to maintain the security and confidentiality of your information, protecting it from unauthorized access, loss, or misuse. Please remember that while we implement these security measures, it is essential for you to be cautious when transmitting your information.

We employ reasonable security measures to safeguard against the loss, misuse, or unauthorized alteration of your information within our control. While we strive to maintain a high level of security, it is important to acknowledge that no system is entirely immune to risks. Therefore, we cannot guarantee absolute security and, as a result, we cannot ensure or warrant the security of any information you transmit to us. By providing your information, you accept this inherent risk.

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Introduction

In this section, you will learn about the privacy practices of Associació Iguality Lab i Comunitat, including how your information is collected, used, and disclosed when using our digital platforms. We prioritize your privacy and provide transparent details on how we protect your personal data.

Legal framework

In this section, you will learn how Iguality upholds the highest standards of data protection and privacy by adhering to the GDPR framework. Discover our commitment to safeguarding your personal information through lawful data processing, transparency, security measures, and respect for your data subject rights.

When and how we may use your data

In this section, you will learn how we responsibly use your personal information to enhance our mental health services and volunteering opportunities, ensuring your privacy and security. Discover how we utilize your data for marketing, testimonials, feedback collection, payment processing, support, analytics, legal compliance, and onboarding, always with your consent or as permitted by law.

Your rights

In this section, you will learn about your rights to access, rectify, erase, or transfer your personal data, and how to exercise these rights by contacting us at info@iguality.org. Understanding these rights is crucial, as withdrawing consent may affect your ability to use certain services.

Used software to store data

In this section, you will learn about the certified tools Iguality uses to securely store your personal data, including Airtable, Google Workspace, and Fillout, all of which adhere to industry-standard security practices. These platforms, along with encrypted communication tools like Slack and WhatsApp, ensure the highest level of confidentiality and compliance with GDPR regulations to

Usage of AI

At Iguality, we prioritize privacy and data protection while enhancing our services with AI technologies in collaboration with Airtable. In this section, you will learn about our AI usage, data anonymization practices, ethical guidelines, and the external services we employ to ensure efficient and responsible care provision.

Data retention

In this section, you will learn about our data retention practices, including how long we keep your data and the conditions under which it may be deleted. We explain the retention period, your rights to request data deletion, and how we protect residual data in backups.

Storage of highly sensitive data

In this section, you will learn about Iguality's commitment to safeguarding highly sensitive data, particularly patient and user information, through secure storage solutions like Airtable and Fillout. Discover how we implement stringent security measures, restrict data access to authorized personnel, and adhere to data minimization principles to ensure privacy and confidentiality.

Data breach prevention and actions

In this section, you will learn about our comprehensive approach to handling data breaches, including immediate incident response, risk assessment, and communication with affected individuals and authorities. We are dedicated to transparency and taking swift action to mitigate potential harm and prevent future incidents.

Third Party Links and Use Of Your Information

In this section, you will learn about the presence of third-party links on our Service and the importance of reviewing their privacy policies. We emphasize that we have no control over and are not responsible for the content or practices of these external sites.

Cookies

In this section, you will learn about the various tracking technologies we use and how they impact your browsing experience. For detailed information on managing your preferences, please refer to our Cookie Policy.

Concent withdrawal

In this section, you will learn about your right to withdraw consent for the processing of your personal data and how to contact our Data Protection Officer to initiate this process. We are committed to respecting your choices, and withdrawing consent may affect the availability of certain services.

Grievance

In this section, you will learn how to contact our Grievance Officer for any questions or concerns about the processing of your information. We prioritize your privacy and satisfaction, ensuring all issues are addressed in compliance with relevant laws and regulations.
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