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Volunteer Therapists Guide

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An introduction to volunteering as a therapist

An introduction to volunteering as a therapist

In this section, you will learn about the vital role volunteer therapists play in Iguality's mission to provide accessible mental health care to marginalized communities. Discover how your contributions can make a significant impact on the wellbeing of individuals facing complex life challenges.
Quick useful links

Quick useful links

In this section, you will learn about essential resources to enhance your volunteering experience at Iguality. Stay organized and connected with quick access to tools like the Volunteer App, session registration, supervision sign-ups, and space booking to provide the best support to users.
Making use of Iguality Central

Making use of Iguality Central

In this section, you will learn about essential resources to enhance your volunteering experience at Iguality. Stay organized and connected with quick access to tools like the Volunteer App, session registration, supervision sign-ups, and space booking to provide the best support to users.
Who We Support

Who We Support

In this section, you will learn about the diverse patient community at Iguality, consisting of individuals from over 25 nationalities who face unique challenges due to legal, financial, and cultural barriers to traditional mental health care. Discover how therapists can make a difference by providing support and building trust with those navigating life in a
The context we work in

The context we work in

In this section, you will learn about the growing mental health needs in Barcelona and across Spain, particularly among underserved communities facing barriers like overloaded public services and inaccessible private care. Discover how Iguality is addressing these challenges by providing free, community-rooted mental health care to create a more equitable system.
Time dedication

Time dedication

In this section, you will learn about the flexible commitment of volunteer hours, with a recommended dedication of at least 15 therapy sessions to ensure a comprehensive process. You'll also discover options for early termination or extension of sessions based on patient needs and availability.
Our Therapy Approach

Our Therapy Approach

In this section, you will learn about our therapy approach at Iguality, which offers short- to mid-term, goal-oriented sessions based on Brief and Solution-Focused Therapy to build resilience and address daily challenges. Our adaptable model includes weekly or bi-weekly sessions, starting with 15 sessions per patient, focusing on practical solutions to improve quality of life.
The goal of your work

The goal of your work

In this section, you will learn how our therapy aims to enhance patients' lives by reducing stress, increasing emotional stability, and strengthening coping skills. Discover how providing support can transform feelings of isolation into empowerment and offer concrete strategies for hope and guidance.
General rules and guidelines

General rules and guidelines

In this section, you will learn about the essential documents that volunteer therapists must review to align with our values and standards of care, including policies on conduct, safeguarding, care, and harm prevention. Additionally, recommended readings and the Iguality Handbook provide further guidance on maintaining a safe, respectful, and effective team environment.
Communication methods and key contacts

Communication methods and key contacts

In this section, you will learn about the key contacts at Iguality who are ready to support you, including Luciana, the Community Manager, Alex, the Clinical Supervisor, and Vincent, the General Coordinator. Each team member is accessible via WhatsApp or Slack, ensuring you have the guidance and assistance you need for patient assignments, clinical supervision,
How people find us

How people find us

In this section, you will learn how people discover Iguality through various channels such as word of mouth, partner referrals, and online searches. Our coordination team reviews each online referral to determine eligibility for a screening session, ensuring everyone receives guidance or alternative options.
The Screening

The Screening

In this section, you will learn about the 30-minute screening call process with our volunteer therapists, designed to assess a patient's challenges and determine if Iguality is the right fit. You'll receive a list of questions to guide the call, and the information gathered will assist in guiding future therapy sessions.
Starting a case

Starting a case

In this section, you will learn about the process of starting a case, from being added to the waiting list to scheduling the first session. Follow the steps of matching, agreement, receiving details, and scheduling to ensure a smooth start with your patient.
The therapy process

The therapy process

In this section, you will learn how to establish a regular therapy schedule and set clear, realistic goals with your patient to ensure a focused and directed therapeutic process. Discover the importance of flexibility in goal-setting and the availability of supervision and support when needed.
Location of your sessions

Location of your sessions

In this section, you will learn about the various settings where therapy at Iguality can take place, including online, in person at Iguality’s therapy space, or in public locations like a quiet café. Discover tips for ensuring a safe and respectful environment, and find out how to request a therapy room if needed.
Cultural sensitivity

Cultural sensitivity

In this section, you will learn how to approach therapy with cultural sensitivity, emphasizing curiosity, openness, and humility when working with diverse populations, including migrants, refugees, and LGBTQ+ individuals. Gain insights into avoiding assumptions, understanding cultural contexts, and collaborating with community groups to enhance patient support and connection.
Registering each session

Registering each session

In this section, you will learn the importance of completing the Session Registration Form after each therapy session to track patient progress and ensure high-quality care. This quick form captures essential details like session type, location, and safeguarding concerns, aiding in service improvement and providing a confidential log of care.
Weekly supervision and other support

Weekly supervision and other support

In this section, you will learn about Iguality's monthly group supervision sessions for volunteer therapists, providing a supportive environment to reflect, share, and receive feedback on cases. Discover how these 90-minute sessions offer a safe space for collaboration, with additional one-on-one support available from Vincent or Alex when needed.
The Volunteer Platform

The Volunteer Platform

In this section, you will learn how to navigate the Iguality Volunteer Platform, your personal dashboard for managing patient details and session history. Discover how to get started with easy sign-up instructions and secure access, ensuring seamless management of your volunteer activities.
Extra Services for Your Patients

Extra Services for Your Patients

In this section, you will learn about the additional services offered by Iguality to support your patients' holistic care, including sports activities, physiotherapy, legal advice, and LGBTQ+ support. These services aim to enhance physical health, provide legal guidance, and foster a sense of community, ensuring comprehensive care for your patients.
Emergency Situations

Emergency Situations

In this section, you will learn how to recognize and respond to risks of harm, including self-harm, harm to others, and suicide, ensuring the safety of individuals and team members at Iguality. Discover the steps to take in both non-urgent and urgent situations, including how to flag concerns and access immediate support through crisis helplines
Harm Prevention & Legal Context

Harm Prevention & Legal Context

In this section, you will learn about Iguality's proactive approach to harm prevention, emphasizing the importance of being informed and vigilant as a therapist. Familiarize yourself with our Code of Conduct, Safeguarding Policy, and Harm Prevention Policy to effectively recognize, prevent, and respond to potential risks, ensuring the safety and wellbeing of both patients and
PsicoRed Information

PsicoRed Information

In this section, you will learn about PsicoRed, a platform designed to connect clients with licensed therapists offering reduced-rate psychotherapy sessions at €35 each. This initiative by Iguality aims to expand access to affordable mental health care while allowing therapists to manage their own practices independently.
Resource Hub

Resource Hub

In this section, you will learn about the Resource Hub, a dynamic collection of materials contributed by Iguality's volunteer therapists to support diverse, marginalized communities. Discover and share valuable resources like research papers, clinical tools, and techniques, and contribute your own to enhance our collective impact.
Therapeut Groeipad

Therapeut Groeipad

In this section, you will learn about the Therapist Growth Track at Iguality, a program designed to support new professionals in gaining confidence and skills as therapists. This structured pathway offers supervised sessions, guidance, and feedback to help volunteers build experience and provide high-quality care to the community.
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