When a patient is approved, they are added to our waiting list. Once it’s their turn, we start the matching process.
Step 1: Matching
You’ll receive a message from our team with basic (anonymous) info about a patient. If you're available and feel it's a good match, we move forward.
Step 2: Agreement
We send a therapy agreement to the patient, which outlines how the support works. Here the patient also confirms they understand and agree to the process.
Step 3: Receiving details
Once the agreement is completed, we send you full patient info:
- Screening summary
- Emergency contact
- Medication (if any)
- Any relevant background
Keep in mind: the screening may have happened months earlier. In your first session, treat it like a fresh start — ask questions as if you’re hearing it all for the first time.
Step 4: Scheduling
Use the patient’s contact info to reach out — WhatsApp is usually the fastest. If you don’t hear back within two days, follow up. If there's still no response, let us know so we can help.
