Preventing harm is not just about responding to emergencies — it is also about being proactive, vigilant, and informed in your role as a therapist. That is why it is important for all volunteer therapists at Iguality to be familiar with our core guiding documents: the Code of Conduct, the Safeguarding Policy, and the Harm Prevention Policy. Together, these policies serve as your compass for recognizing, preventing, and responding to potential risks of harm during your work with patients.
At Iguality, our approach is based on continuous risk evaluation and early intervention. Through regular therapeutic sessions, structured observations, and collaboration with our broader support network, we aim to identify and address risk factors before they escalate.
We focus on understanding the warning signs of self-harm, suicidal ideation, and potential violence toward others, while also reinforcing protective factors such as social connections, coping skills, and emotional resilience. Our goal is to empower individuals to navigate difficult moments safely, while offering the appropriate support at the right time.
If an incident does occur — whether it involves self-harm, an attempted suicide, or violence — Iguality has a structured response system in place. Immediate action will be taken to contact emergency services if necessary, to support the individual, to inform emergency contacts when appropriate, and to document the incident carefully according to our safeguarding procedures. Transparent internal communication and respectful support for all those affected are key parts of our response.
In addition to supporting the people we serve, we recognize the emotional impact that these events can have on therapists. Iguality offers emotional support services, peer support, and legal assistance where needed, ensuring that no volunteer therapist faces such challenges alone.
While it is not always possible to prevent harm entirely, we are committed to minimizing risk through strong policies, ongoing training, clear reporting pathways, and a culture of awareness. Our Harm Prevention Policy also outlines the legal framework for harm prevention, emphasizing the importance of acting responsibly and reporting concerns to prevent negligence or malpractice.
By staying informed, acting quickly when concerns arise, and supporting one another, we build a community at Iguality where wellbeing and safety come first — for everyone.
For complete details on our harm prevention strategies and legal context, please refer to the full Harm Prevention Policy.
